The Airport Service Quality Awards, declared on Monday, acknowledge the top airports in the world for service quality and customer satisfaction. Of the airports managing more than million passengers every year Rome’s Fiumicino was among the most honored, receiving not just an award for general excellence but also recognitions for being spotless and engaging with dedicated staff. Singapore’s Changi Airport was also honored for their dedicated staff members and their customer service during the journey.
Istanbul Airport received prestigious awards to recognize its high standards it has created for cleanliness, comfort as well as quality. The awards were presented to the airport by Airports Council International and travel technology firm Amadeus upon the conclusion of an investigation conducted with travelers during the course of their journey. There were a total of surveys that were gathered in , analyzing the various aspects of a travel experience, such as ease of checking-in along with navigability, shopping options and dining services. The Airport Service Quality (ASQprogram implemented by both agencies not just permits comparison and benchmarking of airport services however, it also allows airports with any size to benefit from the information provided to further refine and enhance their services.
In a release, Luis Felipe de Oliveira, Director General of ACI World, emphasized the importance of excellence in the customer experience. The majority of the airports which received Airports Service Quality Awards (ASQawards) in recognition of their overall excellence were within Europe. There were also 22 airports from Asia-Pacific as well as 11 in North America and five each located in Latin America or Caribbean. Three airports in Africa is the Middle East. The award did not go to a single successful airport in any size bracket or region and instead, awards were bestowed to the top twentieth percentile of airports in each geographical area and size class. Furthermore, this year ACI created four new domains of assessment.
The advertising campaigns were assigned to airports that scored in the top percent in every category, including efficiency of travel, quality of enjoyment and the cleanliness. They were then sent to all airports in the world. The “enjoyment” category relies on travelers’ opinions regarding the quality of eating and shopping services in the gate areas, the quality of the gate or entertainment options along with the ambience.
The best airports with an annual number of passengers ranging from to million include Guangzhou Baiyun International Airport, China; Shanghai Pudong International Airport, China; Shenzhen Bao’an International Airport, China; Singapore Changi Airport; Aeroporto di Roma-Fiumicino, Italy; Istanbul Airport, Turkey; Dallas Fort Worth International Airport, Texas, USA; San Francisco International Airport, California, USA; Gimpo International Airport, Seoul, South Korea; Beijing Daxing International Airport, China; Athens International Airport, Greece; Palma de Mallorca Airport, Spain; and Zurich Airport, Switzerland.
Airports Council International’s (“ACInew”) “most amusing” advertisements have been awarded to the following airports: Aeroporto di Roma -Fiumicino, Italy; Istanbul Airport, Turkey; Kuala Lumpur International Airport, Malaysia; Beijing Daxing International Airport, China; Yogyakarta International Airport, Java, Indonesia; Belgrade Nikola Tesla Airport, Serbia; Milan Bergamo Airport, Italy; Ankara Esenboga Airport, Turkey; Quito International Airport, Ecuador; Queen Alia International Airport, Amman International Airport, Amman International Airport, Jordan; Queen Alia International Airport, Amman International Airport, Queen Alia International Airport, Amman International Airport, Queen Alia International Airport, Amman International Airport Queen Alia International Airport, Ammen, Queen Alia International Airport, Amman International Airport Queen Alia International Airport, Amman International Airport Jordan. Airports in these cities cover a wide range of areas and passengers groups.
What can we learn
The above airports are among the top busy in the world. Every year, they host thousands of travelers who come for business or leisure. Airports are not just crucial for creating the economy and encouraging tourism, but also for connecting communities and people from all over the world. Airports like these will take on a larger part in the global network and mobility, with the rapid growth of air travel expected to continue over the next few years.
